Invoices and subscription
View your plan, open the Stripe billing portal, and download invoices.
Billing for SupportPage is handled through Stripe. Use this area to see your current plan, update payment details, and access invoices.
Open Account → Invoices and subscription in the dashboard.
Current plan
The subscription panel shows:
| Information | Description |
|---|---|
| Plan name | Your active tier |
| Status | Active, trialing, past due, or canceled |
| Renewal date | Next charge date for recurring plans |
| Usage limits | Published pages and feature flags where shown |
Compare limits with Multiple pages and Custom domain requirements before upgrading.
Invoices and receipts
Each successful charge generates an invoice. Receipts are emailed to the billing email on file with Stripe (usually your account email unless changed in the portal).
Use invoices for:
- Expense reporting
- Tax documentation
- Verifying proration after plan changes
Upgrading
- Open the billing portal from Invoices and subscription.
- Select a higher plan.
- Confirm payment — upgrades often apply immediately with prorated charges.
After upgrading, enable features that were previously locked (extra pages, custom domain, Turnstile, etc.).
Downgrading and canceling
Downgrades may take effect at the next billing period to avoid removing features mid-cycle. Canceling stops renewal; access continues until period end unless stated otherwise.
Review Billing and plans — lapse behavior before canceling production pages.
Canceling billing unpublishes support pages when the period ends. Update customer-facing links beforehand.
Failed payments
If a charge fails:
- Stripe retries on a schedule
- You receive email notifications
- Dashboard may show a billing banner
- After final failure, subscription becomes inactive and pages go offline
Fix the payment method in the portal as soon as possible.
Taxes and billing address
Update billing address and tax IDs in the Stripe portal. Changes affect future invoices only.
Trials
Trial status appears alongside plan name. Add a payment method before trial end to avoid service interruption. See Billing and plans.
Getting help with billing
For charges you do not recognize or portal errors:
- Note the invoice ID from SupportPage's email
- Contact SupportPage support through the app
- Do not dispute charges in Stripe without attempting support contact first — disputes can lock account features